At Optical Store BD (opticalstorebd.com), we always strive to provide you with 100% authentic contact lenses and a seamless shopping experience. Please read our Return and Refund Policy carefully before placing an order.

1. Overview of Our Return Policy

Due to the nature of contact lenses being personal care and medical-adjacent items, we maintain a specific policy to ensure maximum health, safety, and hygiene for all our customers across Bangladesh.

2. Eligible Conditions for Returns & Replacements

You are eligible to request a return or replacement only under the following specific conditions:

  • The product delivered is completely wrong (different brand, color, or power than what you ordered).
  • The product arrives damaged, broken, or in a defective condition.
  • The package is missing any item ordered.

3. Non-Returnable & Non-Refundable Situations

Returns or refunds will not be accepted in the following cases:

  • Change of mind after opening or using the lenses.
  • Incorrect power or color selection made by the customer during the time of ordering.
  • Products that have been opened, unsealed, worn, or used.
  • Minor packaging variations caused by manufacturer updates.

4. Return & Replacement Timeframe

If you encounter any genuine issue with your order (such as a damaged or wrong item), you must notify us via our Facebook page or website within 24 to 48 hours of receiving your delivery.

5. Refund Process

Once your return request is approved and the product is inspected, we will process your refund or replacement:

  • Refunds are typically processed within 3 to 7 working days via MFS (bKash/Nagad) or bank transfer.
  • Delivery charges are non-refundable unless the error was made entirely from our end.

6. Need Help?

If you have any questions regarding returns or refunds, feel free to reach out to us anytime through our official Facebook page: facebook.com/opticalstore2.